Pixel Health Group (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you interact with us online or offline.
1. Who We Are
Pixel Health Group provides health insurance, life cover, and employee benefit solutions to individuals and businesses across the UK. We are registered and authorised by the Financial Conduct Authority (FS number 1019113).
2. What Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, date of birth, and identification details
- Contact Data: Email address, phone number, postal address
- Health and Medical Information: Only if required to assess and recommend policies
- Financial Data: Information for quotes, billing, or financial advice
- Technical Data: IP address, browser type, and website usage details
- Marketing Preferences: Your choices about receiving marketing from us
We only collect data necessary for delivering our services or complying with our legal obligations.
3. How We Use Your Data
We use your information to:
- Provide quotes and insurance services
- Connect you with a licensed adviser
- Manage your account or enquiry
- Improve our website and services
- Send relevant updates, promotions or newsletters (with your consent)
- Comply with regulatory and legal obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent – where you have given us permission (e.g. to receive marketing)
- Contractual – to provide services you’ve requested
- Legal Obligation – where required by law
- Legitimate Interest – where necessary to run our business, provided your rights are not overridden
5. Who We Share Your Data With
We may share your personal data with:
- Our insurance partners and advisers
- Regulatory bodies such as the FCA
- Technology providers who support our systems
- Legal or professional advisers where necessary
- Third-party services when required to process your enquiry or policy
We do not sell your data to any third parties.
6. How We Store and Protect Your Data
Your data is stored securely using encrypted systems and access controls. We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, and reporting requirements.
7. Your Rights
You have the right to:
- Access the data we hold about you
- Correct any inaccurate data
- Request deletion of your data
- Object to processing or direct marketing
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please email hello@pixel.co.uk.
8. Cookies
Our website uses cookies to enhance your browsing experience and collect analytics. For full details, please see our Cookie Policy.
9. External Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.
10. Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website and marked with the date of revision.
Contact Us
If you have any questions about this Privacy Policy or your data:
Pixel Health Group
Unit 1, Swan Barn Business Centre
Swan Barn Road, Hailsham, BN27 2BY
📞 0800 208 4882
📧 hello@pixel.co.uk
